Service Delivery & Billing Policy

Last updated: 28 October 2026

This policy explains how Emarki Ltd delivers and bills its services. It forms part of our Terms & Conditions. If your written proposal or agreement says something different, the proposal or agreement applies.

1. Prices and currency

• Our website shows prices in pounds sterling (GBP) to visitors in the UK and in US dollars (USD) to visitors elsewhere. You can switch between them with the £/$ toggle at the top of each page.
• The currency you are invoiced in is set out in your proposal.
• Prices on our website are starting prices. Your exact price and scope are set out in your proposal.
• If VAT applies, it will be shown separately on your invoice.

2. Monthly services

SEO, Google Business Profile management, social media management, paid ads management, website management and other ongoing services are billed monthly.

• Billed in advance: each month is paid at the start of the billing cycle.
• First payment: due when you sign up or at onboarding, before work starts.
• Later payments: charged on the same date each month.
• Month to month: there is no long-term minimum term unless your proposal says otherwise.
• We deliver work only for billing periods that have been paid in full.

3. One-off projects (such as website design)

Website builds and other one-off projects are charged as a fixed project fee. The payment schedule, for example a deposit before work starts and the balance before launch, is set out in your proposal.

New websites include 60 days of free after-sales support from launch, covering fixes and minor updates. Larger changes or new features are quoted separately.

4. Advertising spend

Unless we agree otherwise in writing, your advertising budget for Google Ads, Meta Ads or other platforms is paid by you directly to the platform. It is separate from our management fee and is not refundable by us.

5. Cancelling monthly services

• You can cancel at any time by telling us in writing (email is fine) at least 7 days before your next billing date.
• Your services continue until the end of the billing period you have already paid for.
• If you give less than 7 days' notice, the next billing period may still be charged, and services continue until it ends.

6. Refunds

• We don't give refunds for work already carried out, or partial refunds for part of a month.
• Deposits for one-off projects cover planning and work started, and are not refundable once work has begun, unless your proposal says otherwise.
• This does not affect any rights you have under UK law. If you think something has gone wrong, contact us and we will try to put it right.

7. Late or failed payments

If a payment is late or fails, we will let you know. We may pause work until it is paid, and services may be suspended if payment is more than 14 days late. Paused time does not extend the billing period.

8. Accounts and handover

When our work ends, we hand back or remove our access to your website, hosting, Google, Meta and other accounts. Ownership of your website and content is covered in our Terms & Conditions.

9. Contact

Billing questions or cancellations: info@emarki.co.uk or +44 7450 620916.